On the day of our inspection we spoke with three people who used the service, all of whom had used the service for some years. People were very positive about the care and treatment they had received at the practice and comments included: “It’s a very well run place, very professional" and “They put you at ease.”

People spoken with confirmed they were aware of their treatment plan and said they had discussed various treatment options with their dentist. People also said they were treated with respect and their queries were answered in a sensitive and understanding manner.

People were treated in a clean environment and arrangements were in place for the safe decontamination of reusable instruments and equipment. They said they regularly saw staff making sure that the surgery was clean, tidy and hygienic.

There were arrangements in place to deal with foreseeable emergencies and all staff had been provided with life support training. However there were no arrangements in place for staff to have regular documented supervision and appraisals.