South Street Medical Centre in London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 22nd December 2016
South Street Medical Centre is managed by Primecare - Dr S & N Ratneswaren who are also responsible for 1 other location
Contact Details:
Address:
South Street Medical Centre 71A Greenwich South Street London SE10 8NT United Kingdom
Telephone:
02082933330
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2016-12-22
Last Published
2016-12-22
Local Authority:
Greenwich
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at South Street Medical Centre on 11 October 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
The practice had identified only 34 patients as carers (0.4% of the practice list). The practice had produced a poster displayed in the waiting area encouraging patients to alert the practice if they were a carer.
Information about services and how to complain was available and easy to understand.
Improvements were made to the quality of care as a result of complaints and concerns.
There was continuity of care and urgent appointments were available the same day but patients said they sometimes found it difficult to make a routine appointment. The practice were aware of the issue and were investigating possible ways to improve this.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management.
The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour and displayed a poster in all clinical rooms explaining the requirements to patients.
The areas where the provider should make improvement are:
The provider should review how patients with caring responsibilities are identified and recorded on the clinical system to ensure information, advice and support is made available to all carers on the practice list.
The provider should continue to monitor patient satisfaction rates regarding booking routine appointments and implement changes as appropriate.
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