During our inspection we spoke with one person who was attending the unit for a scan. The person said the unit was ‘’very good.’’

We found that people were given all the information they needed to make a decision about their care.

We observed staff were businesslike to people at reception and when speaking to people on the telephone. We observed minimal rapport between staff and people.

People told us that they liked the service because they were seen at the same time they consulted with the doctor at the ISTC. People were treated in the department for a short period of time for diagnostic screening as part of their outpatient's appointment. One person said “One person said “they were very good. Told me what was happening and when.”

There were effective systems in place to ensure that the clinic was clean, hygienic and fit for purpose. The areas we saw in the clinic were clean.

Sufficient staff were not employed to be able to provide the service. Staff were working extra hours to cover the shortage. We found that training was provided by the provider but no all staff were up to date.

People’s complaints were fully investigated and resolved, where possible, to their satisfaction. Information about the complaints process was available at reception.

During our visit we spoke with two patients who had received a radiology service. They both expressed total satisfaction with the service they received. They could not fault the care, which was brief, but overall well explained.

One person we spoke with had used the service about a year ago and due to their surgery having been delayed, for health reasons, was having more x-rays prior to surgery. They told us that the ‘staff were very friendly and helpful’.

Another person told us that they had had their appointment with the consultant that morning and was now coming for their ultrasound scan. They were pleased that they didn’t have to come back for another appointment as it meant taking time off work. They hadn’t realised till now that it was here at the hospital.