Before people received any care or treatment, they were asked for their consent and the provider acted in accordance with their wishes. Where people did not have the capacity to consent, the provider acted in accordance with legal requirements.

One patient told us, “They explain what is needed and what is not. They provide advice and give options of treatment. I then agree if I am happy to proceed before they start any treatment”. Another patient said, “The dentists ask me for my permission at every visit. He tells me precisely what he is going to do before proceeding after I must have said yes”.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

People we spoke with told us, "It has been wonderful". “The best experience I have ever had” and “I feel really good. Feel looked after and cared for”.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

There were effective systems in place to reduce the risk and spread of infection.

There were effective recruitment and selection processes in place.

The provider had an effective system to regularly assess and monitor the quality of service that people received.

People had their comments and complaints listened to and acted on, without the fear that they would be discriminated against for making a complaint.