People we spoke with told us that they were very happy with the care and dentistry treatments they received at Southend Dental. People said that their care and proposed treatments were explained to them in a way that they understood.

We saw that patient records were detailed, accurate and up to date to reflect the discussions with patients around choice of treatments, benefits and risks and costs. Regular checks were made in respect of people's previous medical history and advice was given about good oral hygiene, diet and smoking cessation.

Staff were trained to deal with medical emergencies such as cardiac arrest and there were emergency medicines and equipment available to deal with such emergencies.

Staff were trained to recognise and report abuse of adults and children and to protect patients from the risks of abuse.

There were appropriate arrangements in place to minimise the risks of spread of infection to people using the service.

Staff were trained and supported to deliver an appropriate level of care and treatment and there were effective systems in place to monitor and improve the service that people received.