During our visit we spoke with three patients. Patients said they were able to make informed choices about their treatment and their privacy and dignity was always respected. One patient said, “They explained everything including costs before having the treatment. I was given written information as well”.

We found that treatment was planned and delivered in ways that were intended to ensure people’s safety and welfare. Medical histories and individual treatment plans were in place. Staff knew how to deal with foreseeable emergencies and suitable emergency equipment was in place.

All areas of the practice were clean and hygienic. We found effective systems to prevent, reduce and control the risk of infection. A comprehensive set of infection control policies and procedures were in place and we found these were followed in practice.

The practice employed staff who were appropriately qualified to provide a safe and effective service. We found that suitable recruitment process were used. Patients were very complimentary about the staff team. One patient said, “The staff are always great. They are kind and gentle and even though I’m a nervous patient I’m never afraid of coming”.

We found that patients and staff were able to give their views about the service and that these were taken into account in the way the service was provided.

We found that suitable systems were in place to monitor the quality of the service being provided.