All of the patients we spoke with were happy with their care and treatment. One patient said “I can only describe the care as outstanding”. Another said “I couldn’t rate the hospital highly enough, and I have been well looked after, the staff are professional and caring.” A patient also told us “Everything was explained properly and the girls (nurses) are smashing”. We talked with some of the in-patients and their relatives, and found that people spoke positively about their experiences of care and treatment at the hospital. We found people were asked to sign a consent form before receiving any treatment. The people we spoke with said they had received an assessment of their needs and felt supported by all members of the staff team.

We looked at staff rotas for in patient and other departments operating throughout the hospital and found they were being adequately staffed. We saw that the provider had a system in place for the quality checking of systems to manage risks and assure the health welfare and safety of people. The provider also responded to any complaints they received. Complaints were monitored so that the provider could learn from mistakes and improve the service.

We spoke to five people from both the inpatient unit and the outpatients department. People told us the care was “excellent”, “very good” and they “couldn’t fault the care they received. One person told us “They treat me like I am someone special”. We were told by people we spoke to that they had completed a pre operation questionnaire prior to admission to the hospital. They also attended a pre operation assessment and were told by the consultant what to expect prior to their admission to hospital. The people in the outpatients department we spoke to had all attended the hospital for several appointments over a period of months and were all pleased with the service they received. One person told us the doctor asked for their opinion and explained the procedure they were to have thoroughly and put them at their ease.

We did not speak to people who used this service as part of this review. We looked at a random sample of medical records. This was to check that current practice ensured that no treatment for the termination of pregnancy was commenced unless two certificated opinions from doctors had been obtained.

During our visit we spoke with people on the day care unit, out-patients department and people who had been admitted to the hospital ward. The overwhelming majority of views from people using the service, about the care they had received, were very positive.

Comments from people included, “It’s great, fantastic, could not be better” and, “Staff are fine, everybody has been really nice”.