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Spitalfields Medical Centre - Health E1, London.

Spitalfields Medical Centre - Health E1 in London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 23rd November 2016

Spitalfields Medical Centre - Health E1 is managed by East London NHS Foundation Trust who are also responsible for 21 other locations

Contact Details:

    Address:
      Spitalfields Medical Centre - Health E1
      9-11 Brick Lane
      London
      E1 6PU
      United Kingdom
    Telephone:
      02072470090
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2016-11-23
    Last Published 2016-11-23

Local Authority:

    Tower Hamlets

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

16th June 2016 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Spitalfields Medical Centre – Health E1 on 16 June 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • The practice asked all new patients about their caring responsibilities, but no patients with caring responsibilities had been recorded.

  • The practice had carried out one complete two-cycle audit in the last two years. It also monitored 29 key performance indicators every month.

  • The practice used innovative and proactive methods to improve patient outcomes. For example the practice ran dual-diagnosis clinics to enable mental and physical health issues to be addressed within the same consultation.

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.

  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.

  • Patients said they found it easy to make an appointment with a named GP or nurse practitioner and there was continuity of care, with urgent and routine appointments available the same day.

  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • To review how patients with caring responsibilities are identified and recorded on the patient record system to ensure information, advice and support is made available to all.

  • To introduce safeguarding training and updates for all staff at the appropriate level.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

 

 

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