St Clement's Surgery, 39 Temple Street, Iffley Road, Oxford.
St Clement's Surgery in 39 Temple Street, Iffley Road, Oxford is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 14th December 2016
St Clement's Surgery is managed by St Clement's Surgery.
Contact Details:
Address:
St Clement's Surgery St Clements Surgery 39 Temple Street Iffley Road Oxford OX4 1JS United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at St Clement’s Surgery in Oxford on 10 November 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they meet patients’ needs. For example, as a member of OxFed (Oxford Federation for General Practice and Primary Care), St Clement’s Surgery utilised an OxFed pilot project and accessed local Care Navigators, who coordinated support for the most vulnerable patients and liaised with GPs, families and carers to ensure care was proactive.
The practice had adapted and accessible facilities and was well equipped to treat patients and meet their needs.
The practice actively reviewed complaints and how they are managed and responded to, and made improvements as a result.
The areas where the provider should make improvement are:
Continue to complete retrospective reviews of all national safety and medicines alerts ensuring appropriate action is taken in relation to the care and treatment of patients.
Ensure that the practice engages with patients whilst reviewing the outcomes of the July 2016 national GP patient survey to determine appropriate action. Notably, improve patient satisfaction for aspects of care provided by the nursing team and the overall patient experience.
Ensure appropriate arrangements are put in place to assess, monitor and mitigate the risks relating to the health, safety and welfare of service users arising from low uptake of cancer screening programmes. Also ensuring the risks to service users with a learning disability are assessed with a view to increasing uptake of annual health checks.
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