This inspection took place on 26 January 2017 and was unannounced. St Georges is registered to provide accommodation and personal care for up to five people, some of whom may have a mental health diagnosis. There were five people living at the home at the time of the inspection.

There was a registered manager in post at the time of this inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People could be assured that they would be supported by sufficient numbers of staff. A number of people within the home received 1:1 care from staff and records showed that people received the 1:1 care that they needed to maintain their safety.

People’s care and support needs were continually monitored and reviewed to ensure that care was provided in the way that they needed. People had been involved in planning and reviewing their care and had detailed individualised plans of care in place to guide staff in delivering their care and support.

People’s health and well-being was monitored by staff and they were supported to access health professionals in a timely manner when they needed to. People were supported to have sufficient amounts to eat and drink to maintain a balanced diet.

Staff understood the importance of obtaining people’s consent when supporting them with their daily living needs. People experienced caring relationships with staff and good interaction was evident.

People’s needs were met in line with their individual care plans and assessed needs. Staff took time to get to know people and ensured that people’s care was tailored to their individual needs. People were supported to access a range of activities and to maintain their interests and hobbies.

People had the information they needed to make a complaint and the service had processes in place to respond to any complaints.

The quality monitoring procedures adopted by the provider successfully monitored and improved the quality of care that people received. People were supported by a team of staff that had the managerial guidance and support they needed to carry out their roles. The registered manager was a visible role model within the service.