About the service:

St John’s Court provides home care services to people who live in their own homes which are based in one location at St John’s Court. At the time of the inspection the service was supporting 25 people. People supported included older people and people living with dementia.

For more details, please see the full report which is on the Care Quality Commission website at

www.cqc.org.uk

People's experience using the service:

• People received a service that was safe. The provider had systems and processes in place to manage medicines safely and protect people from the risk of harm and abuse.

• People received care and support from staff who were trained sufficiently and had the right skills and knowledge, and that led to good outcomes for people.

• Care workers had developed caring relationships with the people they supported. They respected people's dignity and privacy, and promoted their independence.

• People's care and support met their needs and reflected their preferences.

• Management processes were in place to monitor and improve the quality of the service. There was a positive, open and empowering culture.

Rating at last inspection:

• This was the first inspection at St John’s Court since it registered with the Care Quality Commission. The service was registered on 5 June 2018.

Why we inspected:

• This was a planned inspection to check that this service was meeting the regulations and to give them a rating.

Follow up:

• We did not identify any concerns at this inspection. We will therefore re-inspect this service within our published timeframe for services rated good. We will continue to monitor the service through the information we receive.