Detailed information about the practice was available from its website. There were information leaflets on-site that were specific to the various treatments available. One person told us that although they were given sufficient information about their treatment, they would have liked more information about the parking arrangements. The practice had one treatment chair that was in a private room and another three that were in an "open plan" arrangement in the basement.

Assessments and examinations were carried out and decisions were made as to whether orthodontic treatment was required. Treatment options were discussed with people. People who use the service told us that their treatment was "good" and one person told us that their child's treatment "exceeded" their expectations.

The environment was clean and tidy on the day of the inspection and people who use the service told us that the practice was always clean. Instruments were appropriately decontaminated before re-use and stored safely.

Staff had undertaken training in basic life support and infection control and most were up to date with their continuing professional development. Most staff were formally appraised on their performance every six months.

Feedback questionnaires were available in the waiting area and the provider made changes to the service following people's suggestions. Clinical audits were carried out and we saw examples of record keeping and waiting times audits.