St Mark's Medical Centre in Southport is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 24th April 2019
St Mark's Medical Centre is managed by St Mark's Medical Centre.
Contact Details:
Address:
St Mark's Medical Centre 42 Derby Road Southport PR9 0TZ United Kingdom
We carried out an announced comprehensive inspection at St Marks Medical Centre on 7 March 2019 as part of our inspection programme.
We based our judgement of the quality of care at this service on a combination of:
what we found when we inspected
information from our ongoing monitoring of data about services and
information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and for all population groups.
We found that:
The practice provided care in a way that kept patients safe and protected them from avoidable harm.
Patients received effective care and treatment that met their needs.
Staff dealt with patients with kindness and respect and involved them in decisions about their care.
The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
Whilst we found no breaches of regulations, the provider should:
Introduce a formalised system for the review of consultations and prescribingfor non-medical prescribers.
Increase the number of carers identified to ensure these patients are offered appropriate advice and support.
We saw areas of outstanding practice:
The provider had introduced innovative IT systems for communication, task management, monitoring of care and treatment processes and monitoring effectiveness of care delivery through reports and audits. This led to improvements such as better communication, team problem solving, and the effective management of alerts and changes in guidance.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Hedley and Partners (St Marks Medical Centre) on 14 July 2015. Overall the practice is rated as good.
Specifically, we found the practice to be good for providing effective, caring and responsive and well led services. It was also good for providing services to meet the needs of all population groups of patients. It required improvement for providing safe services.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
Risks to patients were assessed and well managed, with the exception of those relating to recruitment checks, infection control monitoring and building maintenance.
Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff training was not monitored effectively and there was no system in place to identify when training needed to be updated.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
Patients said they found it easy to make an appointment and that there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
However there were areas of practice where the provider needs to make improvements.
Importantly, the provider must:
Take action to ensure its recruitment policy, procedures and arrangements are consistently applied to ensure necessary employment checks are in place for all staff and the required information in respect of workers is held.
Take action to put in place monitoring and audit systems to ensure infection control practices are safe and effective. To minimise the risk of cross contamination and spread of infection including those that are health care associated.
The provider should:
Take action to monitor the work load of the administration staff to ensure tasks such as non-urgent referrals to secondary care are sent in a timely manner.
Take action to ensure that staff training needs and completed training are clearly recorded on a system that indicates the dates training is to be provided or is due.
Take action to ensure reception and administration receive an update to their safeguarding training.
Take action to ensure the practice management team receive an annual appraisal to support the practice to continue to develop and improve services for patients.
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