St Marks PMS, 24 Wrottesley Road, Plumstead, London.
St Marks PMS in 24 Wrottesley Road, Plumstead, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 4th November 2016
St Marks PMS is managed by St Marks PMS.
Contact Details:
Address:
St Marks PMS St Marks Medical Centre 24 Wrottesley Road Plumstead London SE18 3EP United Kingdom
Telephone:
02088546262
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2016-11-04
Last Published
2016-11-04
Local Authority:
Greenwich
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at St Marks PMS at its main site St Marks Medical Centre on 24 Wrottesley Road Plumstead, and its branch site Nightingale Surgery on 19 Milward Walk Woolwich Common on 4 August 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Data showed that some outcomes for patients with and diabetes and chronic obstructive pulmonary disease were below national averages, in relation to the Quality and Outcomes Framework. The practice’s analysis of their performance showed that there had been an improvement in the management of patients with COPD; this data had not been published or independently verified at the time of our inspection.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand, but the practice did not always inform patients that had complained of how to escalate their concerns if they were dissatisfied by the practice’s response. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Improve outcomes for patients with diabetes and chronic obstructive pulmonary disorder, in relation to the Quality and Outcomes Framework.
Review how patients with caring responsibilities are identified to ensure information, advice and support is made available to them.
Ensure the complaints procedure includes information about how patients can escalate their complaint.
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