We spoke with six people who used the service, the dentist (the provider) and four dental nursing staff.

The people we spoke with told us they were highly satisfied with the service. One person said "it's very nice, helpful and relaxed.They are very considerate." Another person told us "it's good you don't feel as if you are at the dentist."

People said they were fully informed of their treatment plans and understood the costs of their treatment. One person said "they don't push you into anything you don't need. I'm fully informed of the costs. They show me my X-rays and talk me through it."

We found the dentist ensured people's care and treatment was safe and effective. There was emergency equipment available. The provider had all the emergency drugs recommended by the British National Formulary for dental practices. We saw the X-ray equipment had instructions to ensure safe practice.

People we spoke with told us they were satisfied with the cleanliness of the practice. The practice had implemented most of the recommendations for decontamination of the Department of Health 'Health Technical Memorandum 01-05: Decontamination in primary care dental practices' (HTM01-05).

Staff were appropriately qualified. They had regular training updates and had performance appraisal. This enabled them to deliver care to an appropriate standard.

We saw the provider had an effective system to monitor the quality of the service provided.