To help us understand the experiences of people using the service, we spoke with people who had attended the surgery at the time of our inspection.

We spoke with people in private at the practice address. Everyone we spoke with said that they were treated with dignity and respect and were always made to feel welcome. One person said “You are always made to feel welcome you are made to feel like royalty.” People said they had signed their records to show that they agreed with their treatment and that their treatment options had been explained to them. People told us they were supported to make decisions and choices regarding their care and treatment. One person said “My dentist discussed the treatment thoroughly with me and gave me lots of information, advice and what options I had.”

People told us that they had no difficulties in obtaining prompt appointments and appointments were not delayed. People also commented that they thought the surgery and practice building were clean. One person said “The practice is always absolutely spotless.” Another person said “The surgery is always impeccable.”

We spoke with one of the four dental nurses who told us they were well supported to ensure they were up to date in their clinical practice.

The practice had systems in place to monitor the quality of the service, which also included seeking feedback from people who used the service.