Two people kindly offered to speak with us before they had their treatment on the day of our visit to the practice. Both were extremely positive about the care and treatment they had received to date. They told us that the dentists at the practice were, “Excellent dentists” and “I always feel comfortable, safe and confident and never afraid to come.”

We saw that people’s needs were assessed prior to any treatment being given and care and treatment was then planned and delivered in line with their individual treatment plan. People we spoke with confirmed that they were always given a written copy of their plan together with a full quote for the cost of the work involved.

We found that equipment such as X-ray and sterilising machines were appropriately used by trained staff and protocols were in place to ensure that such equipment was regularly serviced and maintained by an approved maintenance engineer. Records seen confirmed that such equipment had been serviced and appropriately maintained.

Staff told us that they were provided with good opportunities to further develop their knowledge and skills and to meet the requirements of their professional registration. We saw evidence of annual appraisals of the staff.

We found that the provider had systems in place to assess and monitor the quality of the service provided.

People that used the clinic told us that they were happy with the care and treatment provided. They felt they were given enough information about their treatment options and the relevant fees and were able to ask all the questions they wanted to.

They found the staff to be friendly and told us that they were treated with respect and their privacy was maintained.