Stanley Court Surgery, Stanley Court, Lord Street, Burscough, Ormskirk.
Stanley Court Surgery in Stanley Court, Lord Street, Burscough, Ormskirk is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 28th June 2016
Stanley Court Surgery is managed by Stanley Court Surgery.
Contact Details:
Address:
Stanley Court Surgery Burscough Health Centre Stanley Court Lord Street Burscough Ormskirk L40 4LA United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Stanley Court Surgery on 10 May 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. Appropriate learning outcomes were identified following the analysis of significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
There was a reflective ethos in the practice and proactive changes were implemented to improve patient care.
The provider was aware of and complied with the requirements of the duty of candour.
We saw one area of outstanding practice:
The practice had made efforts to proactively improve communication channels with other healthcare providers following a patient’s referral on to secondary care. This included a faxback form beingsent in with referral documentation in order to facilitate timely and appropriate feedback regarding the outcome of the referral.
The areas where the provider should make improvement are:
Update the recruitment policy to reflect the change to criteria around which staff require a Disclosure and Barring Service check.
Ensure meeting minutes contain sufficient detail to provide a clear audit trail of the information disseminated to staff.