During our visit we spoke to three people using the service. They said "I've had information provided verbally and using leaflets. As a child my daughter had the importance of teeth cleaning explained and how to do it", "I've been coming here a long time, I left but wasn't happy so I came back" and "I wouldn't come back if I wasn't happy".

People told us that they were treated with dignity and respect and we saw that they were by staff during our visit.

They were given the information and time they needed to decide if this was the treatment they wanted and the practice they wished to provide it.

The procedure for consultation and treatment was fully explained including the fees charged.

People were told about any risks that might arise from the treatment chosen and had received consultations and treatment in a way that maintained their privacy.

They did not comment on the practice infection control system or number of staff available to meet their treatment needs.

They did tell us they thought the practice was kept clean and tidy. They felt safe using the service and staff were very competent friendly and helpful. "Everyone is very friendly and has always has been".

We found that the practice gave suitable information so that people could make an informed decision if they wished to proceed with the treatment recommended. "I get enough information about treatment and reason it is needed"

Records were kept up to date and there was a robust complaints procedure that was followed and people were aware of. "I'm a retired nurse and would be the first to complain".

There were adequate numbers of suitably qualified staff to meet people's needs.