Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Station Road Surgery on 16 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• The practice had an open and transparent approach to safety and an effective system in place for reporting and recording significant events, although it was not always clear how this information was shared across the practice.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
• Staff had the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• Patients generally said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvement are:

• Continue to review patient feedback and work to improve patient experience with long waiting times.

• Continue to develop the patient participation group.

• Review how learning is shared across the practice.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice