We carried out an announced comprehensive inspection at Station View Medical Centre on 18 August 2016. The practice is rated as good.

Our key findings across all the areas we inspected were as follows;

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
• Staff had the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients said they were able to get same day appointments.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the Duty of Candour.

We saw an area of outstanding practice.

The practice team was forward thinking and looked to improve outcomes for patients in the area. With the introduction of clinical tools such as atrial fibrillation (heart condition) diagnostic a sticks and ‘Alive core’, which gave a 30 second electrocardiogram (a reading of heart rhythm and electrical activity). This enabled earlier diagnosis and prevention of certain cardiac conditions.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice