Stoneleigh Surgery, Milnthorpe.Stoneleigh Surgery in Milnthorpe is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 27th January 2017 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
8th November 2016 - During a routine inspection
Letter from the Chief Inspector of General Practice
We previously carried out an announced inspection of this practice on 28 April 2016. Breaches of legal requirements were found. Overall, we rated the practice as requires improvement.
After the comprehensive inspection the practice wrote to us to say what they would do to address four identified breaches of regulation. We undertook this comprehensive inspection on 8 November 2016 to check that the practice had followed their plan and to confirm that they now met legal requirements. You can read the report from our last comprehensive inspection and our focused inspection by selecting the ‘all reports’ link for Stoneleigh Surgery on our website at www.cqc.org.uk.
Overall the practice is now rated as good.
Our key findings across all the areas we inspected were as follows:
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
28th April 2016 - During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Stoneleigh Surgery on 28 April 2016. Overall the practice is rated as requires improvement.
Our key findings across all the areas we inspected were as follows:
The areas where the practice must make improvements are;
The areas where the provider should make improvements are:
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
25th February 2014 - During an inspection to make sure that the improvements required had been made
We first inspected this practice on the 20th September 2013 and found the provider to be non-compliant with a number of outcomes. We undertook this inspection on the 25th February 2014 to assess the improvements the practice had made regarding compliance to outcomes. We saw that cleanliness was now of a good standard and that actions had been taken to improve the cleaning arrangements that were in place with an external cleaning company. Measures had also been introduced to monitor that cleaning was being undertaken in accordance with the contract specification. A member of staff commented that the, "Cleaning has been much better". Action had been taken to improve the infection control measures in place at the practice. There was now a designated 'infection control lead' appointed, an infection control audit had been carried out, a new infection control policy introduced and staff training was planned. There had also been some changes implemented to reduce infection risk factors. During this inspection we saw that improvements had also been made to the policies and procedures for the recruitment of staff. There was a recruitment policy that specified the process to be followed and the documentation that must be in place for any newly recruited member of staff. Disclosure and barring checks, one of the checks that the provider needed to undertake in order to demonstrate that staff were fit to work in their role, had now been undertaken for all staff.
20th September 2013 - During a routine inspection
All of the patients we spoke with confirmed that the doctor and the staff always explained what they were going to do and were happy with the service they received from the GP and clinical staff. One patient told us, “They do everything they can to help you.” We were also told, “I have never had a problem with any of the members of staff, they are always helpful and polite to me, very friendly always, and I have never had a problem with my prescription either.” Another person told us, “I am very satisfied with the care I receive at this surgery.” All of the patients we spoke with confirmed that they felt confident that the doctor understood their condition. The practice had appropriate equipment to support people in the event of a medical emergency. One patient we spoke with told us; “It is always very easy to get an appointment when you need one.” Another patient told us, “I can usually get an appointment quickly, I only rang this morning and they told me to come straight down.” Whilst another said, “If I ring I can usually get a same day appointment or someone will ring me, it is a really good system.” Patients told us that there was usually no delay in them seeing the doctor when they arrived at the surgery at their appointed time. A GP practice had been on this site for over 100 years in an adapted building which had accessibility difficulties due to the complex layout of the premises. One of the GP partners told us, “We could offer a lot more if the practice was more fit for purpose. We are aware of our limitations but try to ensure that all patients are accommodated.” Cleaning schedules were available but these were not supported by any records. We found the practice was dusty in places. Review of the practice’s audit file demonstrated to us that the practice was committed to annual audits of treatment and practice.
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