We spoke with two people who used the service. We also looked at surveys, testimonial letters and thank you cards completed by people who used the service.

People who used the service said they were happy with the quality of care and dental treatment offered by the dental practice. People said they were fully involved in decisions about their treatments and felt they got good clear explanations. They also said the practice and surgeries were always “Spotless”. People’s other comments included:

“Your professionalism and expertise gave me great confidence.”

“Superb quality of work.”

“Every step of the way was explained in understandable detail.”

“I felt that you treated me with the concern and consideration you would have given your own grandmother.”

We saw staff treating people with respect, being polite, helpful and courteous. We spoke with six members of staff who were all able to explain and give examples of how they would respect people’s dignity, privacy and confidentiality. Records we looked at showed that people who used the service were involved in any decisions regarding their treatment.

There were effective systems in place to make sure the practice was clean and appropriate procedures were in place to ensure all equipment used was clean and properly maintained.