This practice is rated as Good overall. (Not previously rated under current registration)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced inspection at Stroud Green Medical Clinic on 08 November 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• The practice had responded to their large cohort of working age patients by opening the surgery at 6.30am four days of the week.
• There was a strong focus on continuous learning, improvement and IT innovation at all levels of the organisation.

The areas where the provider should make improvements are:

• Continue with efforts to improve the up-take of child immunisations for children aged two and cervical screening.
• Continue with efforts to improve the GP patient survey results for questions relating to care, concern and listening.
• Continue with efforts of establishing a Patient Participation Group.
• Review the need to provide all reception staff with sepsis awareness training.
• Review the need for checking the non-collected prescriptions box on a more frequent basis.
• Review the need for a documented business plan and strategy.
• Consider updating the business continuity plan to include buddy arrangements with a local practice.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.