This inspection took place on 21 September 2017 and was announced. The inspection was carried out by one inspector. This was the first inspection of the service since they registered this location with the CQC in 2016. They were formally known and operated as Peculiar Care Homes Limited -

F32 Waterfront Studios.

Peculiar Care service – Studio 24 provides personal care and support to younger adults in their own homes. People using the service have complex needs including learning disabilities and autism. The care and support people received ranged from short visits to 24 hour care with some people having two-to-one support depending on needs and requirements. At the time of our inspection 19 people were receiving personal care service.

There is a Registered Manager at this location. A Registered Manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were kept safe by staff that had a thorough knowledge and understanding of their responsibilities to protect people from harm or abuse. They knew the signs to recognise abuse and the procedure to report any concerns. They also knew how to escalate their concerns to external agencies should it not be addressed internally.

People’s needs were met and they were cared for by sufficient numbers of staff. Risks to people were identified and actions put in place to ensure risk were minimised and people kept safe. People received their medicines as prescribed and the management of medicines was safe.

Staff understood their responsibilities with regard to the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. Staff were supported through an induction, supervision, appraisal and training to provide an effective service to people. Staff we spoke with understood their roles and responsibilities and demonstrated knowledge and skills in the job. People were supported to eat and drink appropriately and to meet their dietary and nutritional requirements. Staff supported people to access health and social care services they required.

People and relatives told us staff treated them with kindness and said their privacy and dignity was always respected. People had choice about how they wanted their day-to-day care delivered and staff respected their decisions. Staff knew people well and supported them in line with their individual needs and requirements.

People’s care and support was planned, documented and delivered in a person-centre way. It reflected their choices, preferences, personalities, needs and individuality. People received support from staff to meet their needs and achieve their goals. People were supported to engage in the activities that they enjoyed. People were supported to socialise, learn new skills, and maintain relationship with family. People and their relatives knew how to complain about the service should they need to.

Relative and staff spoke positively about how the service was run and managed. They told us the service was well run and management support was accessible. People, and their family members and were actively encouraged to provide feedback about the service through surveys. These were used to improve the service delivered.

There was a range of systems used to check the quality of service delivered. Regular spot checks and audits were carried out to identify any shortfalls in the service.