About the service: Suite C Sincerity Home Care is a domiciliary care service registered to provide personal care to people who live in their own homes. At the time of our inspection there were 15 people receiving personal care and support.

People’s experience of using this service: Staff were involved in developing records in line with their knowledge of people’s needs and preferences. Care and support was delivered in a person-centre way by staff who were familiar with people’s likes, dislikes and preferences. Care plans and risk assessments lacked person centred details. These were being further developed at the time of the inspection.

People felt safe. Staff had a good understanding of how to safeguard people and were confident to raise any concerns they identified. Medicines were managed and administered safely. Records confirmed people had received their medicines as prescribed.

People were happy with the support they received from the service. Staff were trained well and treated people in a kind and compassionate way.

Care and support was tailored to each person's needs and preferences. Staff understood people’s needs and what was important to them.

People were supported to have maximum choice and control of their lives, remain independent and have a meaningful life.

The provider demonstrated a commitment to providing person centred care for people. Staff felt the management team were supportive and approachable. Staff were happy in their role which had a positive effect on people's wellbeing.

Rating at last inspection: This was the first inspection of this service.

Why we inspected: This was a planned inspection based our inspection schedule for new services.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.