We spoke with four people using the service. They all told us they agreed to their treatment and were asked for their consent. Comments from people included "the dentist takes their time and explains the treatment" and "the cost is fully explained". People told us they were very happy with the care and treatment they received at Summerstown Dental Centre. Comments included "very happy" and "I wish I came here before".

People we spoke to told us they found the practice clean and had no concerns over cleanliness. We observed staff as they decontaminated used instruments.

We reviewed a number of staff files. Appropriate checks were undertaken before staff began work. Evidence of professional registrations, indemnity insurance and criminal records bureau (CRB) check were in place. People told us "the work environment here is excellent", "I enjoy working here" and "I am really well supported by the principal dentist".

Patient satisfaction surveys were carried out regularly by the practice. The practice manager told us they had made changes to the practice based on patient feedback. People that we spoke with told us they had no concerns with the practice but if they did they would feel comfortable raising these concerns with the dentist or practice manager.