This was an announced inspection carried out on the 23 June 2017.

Suncare Home Care Ltd is an agency that provides a domiciliary service to people living in their own homes. At the time of the inspection, personal care was being provided to 55 people living in the three counties of Herefordshire, Shropshire and Powys in Wales.

A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. There was a registered manager in post at the time of the inspection.

This service was first registered with the Care Quality Commission (CQC) on the 02 July 2015, and had not been previously inspected.

People told us they felt safe and secure with the care staff provided in their own homes.

Staff had received training in and understood how to protect people from any harm and abuse. The provider followed safe recruitment practices that ensured staff who provided care were suitable to work in people’s own homes.

The provider had assessed and managed the risks connected with people’s individual care and support needs. Staff were able to tell us of the risks people faced and the action they took to support them.

People told us there were sufficient numbers of staff available to meet their needs safely. Staff were punctual, and rarely late for calls. If staff were delayed, people would be rung by the office notifying them of the delay and reason.

People had the support they needed to take their prescribed medicines safely. Staff received medication training and their competency was regularly checked.

Staff had received training to give them the skills and knowledge they needed to meet people's needs. Staff were supported by the management team and received regular one to one supervision.

Staff asked people’s permission before they helped them with any care or support. People’s right to make their own decisions about their own care and treatment were supported by staff.

People were supported by staff who knew them well and had developed good relationships with them. People felt involved in their own care and that staff and the provider listened to what they wanted. People were treated with dignity and respect and staff understood how important this was in the way they cared for people.

The provider promoted an open and inclusive culture within the service. The provider had systems in place to seek out people’s views and experiences of their care, and address any concerns or complaints.

The provider monitored the quality of the service to ensure improvements were made.