Sundon Medical Centre in Luton is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 16th February 2017
Sundon Medical Centre is managed by Dr Yip and Partners who are also responsible for 1 other location
Contact Details:
Address:
Sundon Medical Centre 142-144 Sundon Park Road Luton LU3 3AH United Kingdom
Telephone:
0
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2017-02-16
Last Published
2017-02-16
Local Authority:
Luton
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Sundon Medical Centre on 29 June 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
The practice had a clear vision to deliver high quality care, promote good outcomes for patients and to be caring, show compassion and understanding.
Patients said they were satisfied with the care they received and thought staff were respectful and caring. They commented they had sufficient time in their consultations and said they felt listened to by the GPs.
Data from the national GP patient survey showed patients rated the practice higher than others for several aspects of care.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
At both surgeries there were facilities suitable for people with disabilities and patients with young children that included a ramp at the entrance, access enabled toilets and baby changing facilities.
There was a clear leadership structure and staff felt supported by management. The practice sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
Patients with dementia were signposted to a project, run by a local church and supported by the practice, called the Singing Café. This was for patients of any denomination to attend to either sit and listen or join in and sing and dance with the aim of improving physical and mental wellbeing.
The area where the provider should make improvement are:
Continue to identify and support carers.
Continue to further develop the patient participation group.
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