This inspection took place on 8 November 2016 and was announced. We told the provider two days before our visit that we would be coming.

Sunnybanks Home Care Services provides care and support to the elderly, disabled and people with learning disabilities in their own homes. At our last inspection in December 2013 the service was meeting the regulations inspected.

The service was run by an individual provider who was also the manager and main carer at the time of our inspection.

People told us they felt safe and that they understood the risks they could face at home and in the community. People’s individual risk was assessed to help keep them safe. Care records and risk assessments were regularly reviewed. There were processes in place to help make sure people were protected from the risk of abuse and the manager was aware of safeguarding procedures and understood how to safeguard the people they supported.

People were involved in making decisions about their care and support and people’s care records reflected this. People were supported to attend appointments and the manager liaised with their GP and other healthcare professionals to help meet their health needs.

People were encouraged to make healthy food choices, when they wanted to. They were supported to buy groceries and the manager gave assistance with the preparation of people’s meals when required. People were prompted to take their medicine when they needed it.

People were very happy with the support they received and had known the manager for a long time. The manager knew the people they were supporting well and provided a personalised service for them while working hard to increase their independence. The manager explained the methods they used to help maintain people’s privacy and dignity.

The manager regularly spoke with people to make sure they were happy with the service and carried out regular meetings and surveys to review the quality of the care provided.

During our visit we spoke with two people who used the service and the registered manager.

At the time of this inspection Sunnybanks Home Care Services was providing an active service to two people.

We spoke with people who used the service and their commented were, “I love living here.”, “The registered manager is very good to me and helps me with my daily task.”, “I take my medication independently.” “I feel safe and I am happy with the support I receive.” “We are looking forward to spending some time over Christmas at the registered manager home as we do every year opening our presents there.”

We found that the provider had a system in place to monitor the quality of the service they provided and we found that people were generally satisfied with the care and treatment they received.

People were protected against the risks associated with medicines because the provider did have appropriate arrangements in place to manage medicines.

People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.

People we spoke with told us that they had been supported by the agency for a number of years and that they felt well supported and safe. Comments included “My carer is excellent” and “I feel very safe with her” and “We do lots of things together”.

Needs assessments and care planning is undertaken with the involvement of the people who use the service and other relevant agencies such as social services.

Staff are adequately trained and hold the relevant qualification to provide the care and support that people require.

The provider monitors the quality of the service provided regularly and proactively, on a one to one basis. They seek the views and opinions of the people who use the service to ensure that peoples needs continue to be met.