This inspection took place on 22 April 2018 and was unannounced. This was the first inspection of the service since it was registered in 2017. Sunnydale Care Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

This service provides accommodation and support to a maximum of five people over the age of eighteen who have a mental health condition. The property does not have a passenger lift so is only suitable for people who are able to use the stairs. At the time of our inspection there were four people using the service.

The registered provider is required to have a registered manager in post and there was a registered manager at this service. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff were recruited safely and at this inspection, there were sufficient staff on duty to meet people's needs. Staff had received training, which allowed them to meet people’s needs, and received support through supervision from the registered manager and deputy manager. Staff had received safeguarding adult training and were aware of types of abuse. Alerts to the local authority safeguarding team were made as appropriate.

People told us they felt safe at the service. Accidents and Incidents were recorded and analysed by the manager and action taken where any health and safety issues were identified following an accident or incident.

Medicines were managed safely.

The service was clean and tidy and people had personalised bedrooms. People told us that staff were kind and caring. They had time to get to know people and treated them with respect. They worked within the principles of the Mental Capacity Act.

Care plans were detailed and person centred. They were reviewed regularly and checked by the registered manager and provider.

Social isolation was minimised because staff encouraged people to access the local community either by themselves or with support.

People were supported to maintain their health and had access to health services if needed.

People had opportunities to make comments about the service and how it could be improved. A complaints procedure was in place and people told us they knew how to raise a concern if needed.

The registered manager had good oversight of the service and there was a clear ethos of care.

Staff were led by an open and accessible management team.