We spoke with five patients, the dentist and the dental nurse.

Each of the patients we spoke with told us that the dentist gave them clear information and an itemised treatment plan which included the costs. One patient told us “The dentist always explains to me what needs doing.” Another patient commented “If there is ever anything that I do not understand either the dentist or the nurse will spend time going through it with me.”

Patients clinical records included medical history forms, signed treatment plans, and cost estimates. Records showed the treatment, care and advice patients had received. We saw that the medical history forms had been updated regularly and patients confirmed that they had filled the forms in and their medical status was discussed with the dentist before any treatment took place.

The practice was clean and tidy and we observed the staff following decontamination and infection control procedures that minimised the risk and spread of infection because current guidelines were followed.

We found that there were recruitment and selection processes in place for the selection and management of staff, and the staff had had the necessary recruitment checks.

We looked at information from audits undertaken by the provider to assess the quality of the service. There were a number of audits undertaken by the practice to ensure an effective service was being provided to patients.