Sunnyside Dental Centre, Orsett, Grays.Sunnyside Dental Centre in Orsett, Grays is a Dentist specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, caring for children (0 - 18yrs), dementia, diagnostic and screening procedures, eating disorders, learning disabilities, physical disabilities, sensory impairments, substance misuse problems, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 19th April 2013 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
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Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
6th March 2013 - During an inspection to make sure that the improvements required had been made
People we spoke with told us that they always found the premises to be clean and that they had no concerns about the treatment they received. During our visit we saw that measures had been taken to address the risks around infection control, which we found when we inspected the service in October 2012. We saw that risks associated with medicines were minimised because medicine were checked regularly and stored safely. People told us that staff were professional, knowledgeable and courteous and that they had complete confidence in the dentist and staff at Sunnyside Dental Centre. We saw that staff were able to undertake training to meet their continuous professional development and maintain their registration with the General Dental Council (GDC).Staff met regularly to discuss ways of working as part of improving the quality of service provided by the practice. People told us that they were confident and satisfied with the service and treatment they received at the practice. They told us that they could make suggestions for improvements if they wished. We saw that there were systems in place for monitoring and auditing the quality and safety of the service. These needed to be developed further so as to include all aspects of the service provided.
16th October 2012 - During a routine inspection
As the dentists were on holiday at the time of our inspection there were no people available for us to speak with. Therefore, we looked at patient satisfaction questionnaires to obtain the views of people using the service. These questionnaires were routinely given to people nearing the end of their course of treatment. We saw 30 examples of completed questionnaires and all were very positive about every aspect of the care and treatment provided. Staff were very friendly and welcoming and we could see that people would be put at ease and made to feel comfortable. They were observed to be polite and helpful during telephone conversations with people. However, we found that there was a lack of evidence in the medical notes that alternative treatments or options had been discussed and the information did not always outline costs of treatments.
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