Sunrise Care Home accommodates and cares for up to 20 older persons with a range of mainly age related dependencies, including people with dementia care needs. There were 14 people in residence when we inspected.

At the last inspection, the service was rated ‘Good’; at this inspection we found that the service remained ‘Good’.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social care Act 2008 and associated regulations about how the service is run.

People were kept safe by sufficient numbers of conscientious staff that knew their job. They had the skills and training they needed to care for older people with a range of predominantly age related needs, such as dementia and physical frailty. Staff were compassionate and kind as well as knowledgeable about people’s individual needs. Staff were supported through regular supervision and undertook training which helped them to understand the needs of the people they were supporting.

People were safeguarded from harm and poor practice by care staff that knew what action they needed to take if they suspected this was happening. There were appropriate staff recruitment procedures in place to protect people from receiving care from staff that were unsuited to the job.

People’s care needs had been assessed prior to admission and they each had an agreed care plan. Their care plans had been reviewed; reflected each person’s needs, and provided staff with the information they needed to be mindful of and act upon when caring for people. Care plans informed staff of people’s needs, their likes and dislikes and preferences. Risks were assessed and acted upon to minimise the likelihood of accidents. People were, however, supported in the least restrictive way. They were encouraged and enabled to do things for themselves and make choices in keeping with their capabilities so that they retained a sense of independence. People’s individual preferences for the way they liked to receive their care and support were respected.

People’s medicines were appropriately and safely managed. Medicines were securely stored and there were suitable arrangements in place for their timely administration. People’s healthcare needs were met in a timely way and they received treatment from other community based healthcare professionals when this was necessary.

People that needed support with eating and drinking received the help they required. They were provided with varied diet and enjoyed mealtime portions of food that suited their appetite and nutritional needs. Appropriate guidance from healthcare professionals qualified to advise on diet was sought and acted upon when required.

People, and where appropriate, their representatives or significant others were assured that if they were dissatisfied with the quality of the service they would be listened to and that appropriate remedial action would be taken to try to resolve matters to their satisfaction.

The quality of the service provided at the home was monitored by the manager on a day-to-day basis as well as over time using the quality assurance systems in place.

This unannounced inspection took place on the 26 and 27 May 2016.

Sunrise Care Home accommodates and cares for up to 20 older persons with a range of mainly age related dependencies, including people with dementia care needs.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social care Act 2008 and associated regulations about how the service is run.

People benefited from being cared for by sufficient numbers of experienced staff that had received the training they needed to do their job safely. Staff knew what was expected of them when caring for older people, including those with dementia care needs, and they carried out their duties effectively and with compassion.

People’s care needs had been assessed prior to admission and they each had an agreed care plan. Their care plans were regularly reviewed, reflected their individual needs, and provided staff with the information and guidance they needed to do their job. People’s individual preferences for the way they liked to receive their care and support were respected. People were enabled to do things for themselves by staff that were attentive to each person’s individual needs and understood their capabilities.

People had enough to eat and drink and received the care they needed. People’s individual nutritional needs were assessed, monitored and met with appropriate guidance from healthcare professionals that was acted upon when required. People who needed support with eating and drinking received the help they required.

People’s healthcare needs were met and they received treatment from other community based healthcare professionals when this was necessary. People’s medicines were appropriately and safely managed. Medicines were securely stored and there were suitable arrangements in place for their timely administration.

People were safeguarded from abuse and poor practice by care staff that knew what action they needed to take if they suspected this was happening. There were appropriate staff recruitment procedures in place to protect people from receiving care from staff that were unsuited to the job.

People, and where appropriate, their representatives or significant others were assured that if they were dissatisfied with the quality of the service they would be listened to and that appropriate remedial action would be taken to try to resolve matters to their satisfaction.

This unannounced inspection took place on the 17 April 2015.

Sunrise Care Home provides accommodation for up to for up to 20 older people who require care. There were 17 people in residence during this inspection, most of whom had some degree of dementia care needs.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social care Act 2008 and associated regulations about how the service is run.

People were protected from unsafe care. There were robust recruitment procedures in place that protected people from being cared for by staff that were unsuited to the job. Sufficient numbers of trained and experienced staff were deployed to meet people’s needs. People’s rights were protected.

People received their support from care staff that were attentive and responded in a timely way to their needs. Care workers understood their duties and carried them out effectively. Their manner was friendly and they encouraged people to retain as much independence as their capabilities allowed. There were activities to stimulate people’s interest.

People’s care plans reflected their individuality and their needs were regularly reviewed. People’s healthcare needs were met. They had access to a wide range of community based health professionals. Community based healthcare professionals were appropriately consulted, and their advice and prescribed treatments acted upon, to help sustain people’s health and wellbeing.

People were supported to maintain a balanced and varied diet. They said they enjoyed their meals and had enough to eat and drink. There was variety of foods to suit people’s tastes and nutritional needs.

People’s medicines were securely stored and appropriately administered by competent staff. There were suitable arrangements for the disposal of discontinued medicines.

People’s quality of care was effectively monitored by the audits the provider carried out on a regular basis. Care staff listened to and acted upon what people said, including the views of people’s relatives or significant others.

People’s complaints or concerns were appropriately investigated and action was taken to make improvements to the service when this was found to be necessary.

Sunrise Care Home accommodates and cares for up to 20 older persons with a range of mainly age related dependencies, including people with dementia care needs. There were 14 people in residence when we inspected.

At the last inspection, the service was rated ‘Good’; at this inspection we found that the service remained ‘Good’.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social care Act 2008 and associated regulations about how the service is run.

People were kept safe by sufficient numbers of conscientious staff that knew their job. They had the skills and training they needed to care for older people with a range of predominantly age related needs, such as dementia and physical frailty. Staff were compassionate and kind as well as knowledgeable about people’s individual needs. Staff were supported through regular supervision and undertook training which helped them to understand the needs of the people they were supporting.

People were safeguarded from harm and poor practice by care staff that knew what action they needed to take if they suspected this was happening. There were appropriate staff recruitment procedures in place to protect people from receiving care from staff that were unsuited to the job.

People’s care needs had been assessed prior to admission and they each had an agreed care plan. Their care plans had been reviewed; reflected each person’s needs, and provided staff with the information they needed to be mindful of and act upon when caring for people. Care plans informed staff of people’s needs, their likes and dislikes and preferences. Risks were assessed and acted upon to minimise the likelihood of accidents. People were, however, supported in the least restrictive way. They were encouraged and enabled to do things for themselves and make choices in keeping with their capabilities so that they retained a sense of independence. People’s individual preferences for the way they liked to receive their care and support were respected.

People’s medicines were appropriately and safely managed. Medicines were securely stored and there were suitable arrangements in place for their timely administration. People’s healthcare needs were met in a timely way and they received treatment from other community based healthcare professionals when this was necessary.

People that needed support with eating and drinking received the help they required. They were provided with varied diet and enjoyed mealtime portions of food that suited their appetite and nutritional needs. Appropriate guidance from healthcare professionals qualified to advise on diet was sought and acted upon when required.

People, and where appropriate, their representatives or significant others were assured that if they were dissatisfied with the quality of the service they would be listened to and that appropriate remedial action would be taken to try to resolve matters to their satisfaction.

The quality of the service provided at the home was monitored by the manager on a day-to-day basis as well as over time using the quality assurance systems in place.

Our inspection of 23 September 2013 found that there were issues with care planning, safety around medicine administration and quality assurance which might have resulted in people’s needs not being fully met. We did not speak with anyone living in the home on this occasion.

The provider wrote to us and told us that they would be compliant by 04 November 2013 and have all the outstanding work to ensure the details in the warning notice had been complied with.

We visited with a specialist pharmacy inspector to ensure the provider had made improvements to the medication system. He found that the provider had complied with the warning notice and noted improvements to the storage, administration and risk assessments around medicines and judged the provider had improved the arrangements for the safe use and management of medicines.

We also noted improvements in the way that care plans and risk assessments were compiled. These were better detailed and had supplementary information which backed up and confirmed what staff needed to know when caring for people.

We also looked at the changes around quality assurance (QA) and how these had been implemented since our last visit. The provider had commenced using updated versions of a number of different forms used in the monitoring process. These are now used more effectively to monitor accidents and incidents, and inform planning for risks in caring for people.

We made a planned return to the home, and also looked at the outstanding compliance actions from our last visit. We were also accompanied by a specialist pharmacy inspector to assess any changes to the medication system. They looked in detail at the system and found that a number of improvements are still required in this area.

Care plans and risk assessments had been updated but still require more work to enable staff to use these as a working document. Staff also need to look at the consistency of record keeping as we saw a number of discrepancies in the files we looked at.

We also looked at quality assurance and how this had been used to monitor the progress and changes since our last visit. We found that although the provider has introduced new QA initiatives these have been unsuccessful. This was due to the introduction of the forms being poorly thought through, lacked back up knowledge and operational know how.

We found there had been improvements in the recording of people’s nutritional needs, meal choices, and the environment in and around the home and staffing.

We spent time and spoke with people using the service and their relatives in the lounge area of the home. People appeared relaxed and interacted with staff members in a positive way. When we spoke with people about the home and staff one person replied “They do me very well here” “If you want any (shopping) they (the staff) will bring it for you”.

When asked about the catering another person said “the food is awful, you get a lot of sprouts” and “I would like to see some homemade soup and stew on the menu”, another person said “it’s (the food) mundane, lots of oven chips” and “the pork today was nice, they give you too much”. Another person stated “there are sandwiches most days for tea, a bacon sandwich would be a welcome change”.

We asked people about their care plan. No one we spoke with had seen or been involved in compiling or reviewing their care plan. We observed staff talking with and assisting people throughout the day, this was done with the peoples’ privacy and dignity in mind.

We looked at how care planning and risk assessments are completed and noted improvements are required in both these areas. We noted improvements are also needed to the fabric and upkeep of the building and staffing numbers.

We also looked at how medicines are managed and noted that improvements are also needed to this area.

There were 20 people living at the service when we visited on 9 May 2012. We spoke with two people who lived at the home who told us they received the support they needed. One person said, “I’m happy with what I’m getting here”. Another person told us that they had “no complaints”.

One relative who was visiting told us “I can’t find any fault” with the home. They also said that they could get involved with activities with their family member such as bingo and trips out.

We used the Short Observational Framework for inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.