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Surbiton Health Centre, Surbiton.

Surbiton Health Centre in Surbiton is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 21st May 2019

Surbiton Health Centre is managed by Kingston General Practice Chambers Limited who are also responsible for 4 other locations

Contact Details:

    Address:
      Surbiton Health Centre
      Ewell Road
      Surbiton
      KT6 6EZ
      United Kingdom
    Telephone:
      02083996622

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-05-21
    Last Published 2019-05-21

Local Authority:

    Kingston upon Thames

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

15th March 2019 - During a routine inspection pdf icon

This service is rated as Good overall. This service has not been inspected previously.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection of Kingston General Practice Chambers on 14 and 15 March 2019 as part of our inspection programme; this included visiting and inspecting all three of the Chambers’ registered locations. Surbiton Health Centre was visited as part of this inspection on 15 March 2019.

At this inspection we found:

  • The service had good systems to manage risk so that safety incidents were less likely to happen; however, in some areas closer monitoring for contracted staff was required. When safety incidents did happen, the service learned from them and improved their processes.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided; however, arrangements in respect of the monitoring of the vasectomy service required review. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Staff involved and treated people with compassion, kindness, dignity and respect.
  • Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

- Review the arrangements in place for oversight of the activities of sub-contracted services; for example, the monitoring of progress by premises landlords in addressing issues highlighted in risk assessments.

- Review the working arrangements with the contracted nursing service to ensure that staff have received all necessary training and are operating safety processes effectively.

- Review the processes in place for monitoring the effectiveness of vasectomy procedures.

- Review the risk assessment process in respect of pre-employment Disclosure and Barring Service checks.

- Review the arrangements in place for ensuring that medicines are prescribed according to appropriate guidance, in particular, in relation to monitoring antimicrobial prescribing and ensuring a fully documented audit trail of the handling of medicines and safety alerts.

- Review the information provided to staff in respect of reporting significant events to ensure that all staff are aware of the location of the reporting form.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

 

 

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