We spoke with five people who used the service, four members of staff and the deputy clinic manager. We observed staff interacting with people who use the service and treating them in a respectful manner.

One person we spoke to said "staff were very attentive and professional". Another person told us "they were fully involved in the planning of their care". We saw two records of people who use the service and they were accurate and up to date.

Three people told us they had completed client satisfaction surveys and provided positive feedback about the service

We spoke with five members of staff from a range of roles within the team and they all told us they enjoyed their work. They all confirmed that they received good support and appropriate training to enable them to carry out their roles effectively.

We saw four staff files which contained records of training, induction checklists and competency assessment.

Overall, people we met told us that staff always treated them well and listened to what they had to say. Comments included, ‘they look after me well ’, ‘the staff are good’ and ‘I am pleased with the treatment’.