We spoke with three people who used the service, all of whom spoke positively about the practice. One person told us "The staff are excellent, staff are always welcoming and polite.” and “Everything is always explained to me; I feel put at ease and understand the treatment I am getting.”

People told us that they were always able to find an appointment time to suit them and commented that they usually saw the dentist promptly within their appointment time. People also said they were clear about the cost of their treatment. One person told us they were given choices in relation to their treatments and given the opportunity to ask questions. We looked at three electronic patient records and saw they contained information about the person's oral health needs and the treatment provided.

We asked people about the cleanliness of the surgery and they said they found the surgery to be "spotless" and "always clean and tidy."

The three people we spoke with knew to speak to a member of staff if they had a complaint and said that they would feel comfortable doing so.

The practice was clean and hygienic. We saw evidence that equipment was sterilised to the appropriate standards. This helped to reduce the risk of any cross infection to patients and staff.