Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Swanscombe Health Centre on 7 July 2015. Breaches of the legal requirements were found. Following the comprehensive inspection, the practice wrote to us to tell us what they would do to meet the legal requirements in relation to the breaches.

We undertook this focussed inspection on 5 April 2016, to check that the practice had followed their plan and to confirm that they now met the legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Swanscombe Health Centre on our website at www.cqc.org.uk.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Swanscombe Health Centre on 7 July 2015. Breaches of the legal requirements were found. Following the comprehensive inspection, the practice wrote to us to tell us what they would do to meet the legal requirements in relation to the breaches.

We undertook this focussed inspection on 5 April 2016, to check that the practice had followed their plan and to confirm that they now met the legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Swanscombe Health Centre on our website at www.cqc.org.uk.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Patients’ views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Care and treatment was not always planned and delivered in a way that was intended to ensure patient’s safety and welfare. There were inadequate arrangements in place to deal with foreseeable emergencies.

Patient’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

Patients were not always cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

The provider did not have an effective system in place to regularly assess and monitor the quality of service that patients received. The provider did not have an effective system in place to identify, assess and manage risks to the health, safety and welfare of patients and others.

The provider did not have an effective system in place for dealing with complaints. The provider had failed to ensure patients and people who used the services were aware of how to make a complaint. The provider was not able to evidence that they were following the guidance set out in their own complaints policy.