We spoke with four people using the service and seven staff, including two dentists, a hygienist, the practice manager, two dental nurses and the receptionist. Following the inspection we also spoke with one of the providers.

People said they were happy with the care and treatment they received and that the dentists took time to explain the treatments available so they could make an informed choice. People told us they were seen in private and staff were polite and respectful. People said they had come to the practice through recommendations from friends and family.

Comments received from people about the practice and the staff included “I will keep coming here because I am happy”, “extremely professional but very friendly” and “very happy, no problems”. Satisfaction surveys had been completed and comments included, “Your all doing a great job, from reception to treatment, the service is fantastic, thank you and keep up the good work”.

People confirmed the practice was always clean and that staff used protective clothing including gloves and visors and provided people with protective glasses during treatment.

The practice was being staffed appropriately to meet the needs of the people using the service. People said they would be confident to raise any concerns they might have so they could be addressed.