People were complimentary about specialist and general appointments they have had. They sopoke highly about the professionalism of staff and the level of information provided when they had attended the practice. One person we spoke with said, “the staff within the practice have always been very helpful and respectful, I have no concerns”. Another person said, “I used to stress for weeks before an appointment, but not anymore since I’ve started coming to the dental practice regularly”.

The provider sought consent for treatment and patient’s records were up-to-date and securely stored. Medical and dental information was documented and people received a copy of their treatment plan.

The premises were clean and well organised and staff routinely followed infection control procedures when carrying out treatments.

Staff received training to keep their knowledge and skills up-to-date.

We found people had opportunities to contribute their views about the quality of the service. The provider had systems for monitoring services provided and had a complaints procedure. People told us they felt they would be listened to if they raised a concern or had a complaint about the services.