We visited Sydenham Dental Surgery on 08 November 2012 where we spoke with the dental surgeon, dental nurse and receptionist.

We gathered evidence of people's experiences through telephoning four people following our visit.

People we spoke with said they were happy with the service they received. They told us that the dentist discussed the options available to them for any treatment they might require.

People we spoke with told us that staff were caring and considered their anxieties and how to reduce any stress. They told us the dentist was supportive when considering people's needs.

People we spoke with told us they had not needed to raise any concerns but knew how to complain. They told us they would speak to the dentist if they were unhappy with anything and were confident the dentist would resolve any concerns. We saw there were leaflets available in the reception area which gave people information on how to make a complaint.

There was a range of information available to people attending the practice about the services provided and the costs.

People we spoke with told us that the surgery and reception area looked clean and they were satisfied with the standards of cleanliness. They also told us that staff always wore personal protective equipment such as gloves and face masks.