The inspection of Sevecare Limited took place on 4 July 2017 and was the first inspection of this service. The onsite visit was followed by one day of telephone calls to staff, and relatives and people who used the service

Sevecare Limited provides personal care to people in their own homes in Wakefield and the surrounding areas. At the time of inspection the agency supported 125 people.

At the time of our inspection the service had a registered manager. A new manager was in the process of becoming registered at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The manager had completed their application form and had been given a date for their interview with the Care Quality Commission.

People who used the service and their relatives felt they or their family member were safely looked after and had no current concerns.

We found the systems in place to manage and monitor people’s medication was robust and staff had completed training in management of medicines.

People had care plans in place to manage risks, which staff understood and followed. Staff could recognise abuse and knew what action to take to keep people safe. There were procedures in place to ensure any allegations of abuse were reported and acted upon by the provider.

There were policies and procedures in place in relation to the Mental Capacity Act 2005 and we saw decision specific mental capacity assessments had been carried out where needed. Staff had a good understanding of promoting choice and independence as well as gaining consent from people.

There were sufficient numbers of staff to meet people’s needs and keep them safe. People and their relatives told us they were happy with the care staff.

We found people were provided with care and support by staff who had the appropriate knowledge and training to effectively meet their needs. Staff told us they felt well supported and received regular supervision and a yearly appraisal. Robust recruitment processes were in place and were followed.

People were treated with dignity and respect by staff. Staff knew people well and were able to describe how individual people preferred their care and support delivered. The care plans we looked at were person-centred and reviewed on a regular basis to make sure they provided accurate and up to date information on meeting people’s needs as individuals.

People were supported to maintain their health and were supported with a balanced diet when this support was needed.

People we spoke with were aware of how to make a complaint and felt they would be listened to. There were procedures in place to ensure the provider responded appropriately to any complaints they received.

The registered manager and manager worked with the team of staff, monitoring and supporting the staff to ensure people received the care and support they needed. Staff spoke highly of the management team. There were systems in place to monitor and improve the quality of the service provided.