About the service:

T & G Resourcing is a domiciliary care agency. It provides personal care for people living in their own houses and flats. People are supported in their own homes so that they can live as independently as possible. CQC regulates the personal care and support. There was one person using this service at the time of our visit.

What life is like for people using this service:

The provider provided effective person-centred care to people using the service. Staff listened to people and organised care in an effective way which met the needs of people.

Staff understood the importance of this for people using the service and provided the structured support people required. This enabled people to achieve positive outcomes and promoted a good quality of life.

There was good oversight by the management and all aspects of the service were monitored with a view to developing the service. The registered manager had a structure in place ensure that there was appropriate staffing to meet people’s needs and keep them safe.

Support planning was comprehensive and involved the person and any professionals involved. The information was kept updated and reviewed regularly according to changing circumstances. Risk assessments were also relevant and current and had good information on how the risk could be reduced.

Why we inspected

This was a first full comprehensive inspection for T & G Resourcing since it’s registration in June 2018. This inspection was scheduled in line with our timescales for inspecting newly registered services.

Follow up: We will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated ‘Good.’