Letter from the Chief Inspector of General Practice

We inspected this service on 27 February 2015. The inspection was a comprehensive inspection.

The overall rating for this service is good. We found the practice to be good in the effective, caring and well-led domains and good in the safe and responsive domains. We found the practice worked effectively to provide good care to older people, people with long term conditions and people in vulnerable circumstances, families, children and young people, working age people and people experiencing poor mental health

Our key findings were as follows:

• Patients were kept safe because there were arrangements in place for staff to report and learn from key safety risks. The practice had a system in place for reporting, recording and monitoring significant events over time.
• The practice had a patient participation group that took an active role in developing and improving patient services.
• The practice could demonstrate improved outcomes for patients through the use of a range of clinical audits.
• The partners provided strong and clear leadership which had led to a committed and motivated staff group.
• The practice was responsive to its different patient groups and patients were overwhelmingly satisfied with the service they received.
• The results from the practice satisfaction survey showed that 92% of patients said they were very satisfied with the care they received

Outstanding Practice - 

The practice offered an endoscopy service to its' patients that reduced waiting time for patients and quicker referral to secondary care if required. 

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice