Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Teehey Lane Medical Centre on 25 August 2016.The overall rating for the practice was good but required improvement for providing safe services. The full comprehensive report on the 25 August 2016 inspection can be found by selecting the ‘all reports’ link for Teehey Lane Medical Centre on our website at www.cqc.org.uk.

This inspection was an announced focused carried out on 25 May 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 25 August 2016. This report includes our findings in relation to those requirements.

Overall the practice is rated as good and good for providing safe services.

Our key findings were as follows:

• The practice had addressed the majority of the issues identified during the previous inspection 25 August 2016. Improvements included: further training for the lead GP with regards to updates on safeguarding and accessing safeguarding records within the computer system; and a system for managing uncollected prescriptions.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Teehey Lane Medical Centre on 25 August 2016.The overall rating for the practice was good but required improvement for providing safe services. The full comprehensive report on the 25 August 2016 inspection can be found by selecting the ‘all reports’ link for Teehey Lane Medical Centre on our website at www.cqc.org.uk.

This inspection was an announced focused carried out on 25 May 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 25 August 2016. This report includes our findings in relation to those requirements.

Overall the practice is rated as good and good for providing safe services.

Our key findings were as follows:

• The practice had addressed the majority of the issues identified during the previous inspection 25 August 2016. Improvements included: further training for the lead GP with regards to updates on safeguarding and accessing safeguarding records within the computer system; and a system for managing uncollected prescriptions.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

When we inspected Teehey Lane Surgery in January 2014 we found that improvements were needed to the systems used by the provider to ensure that people using the practice were cared for, or supported by, suitably qualified, skilled and experienced staff. Also suitable arrangements were not in place to demonstrate that all staff were appropriately supported in relation to their responsibilities by receiving appropriate training, supervision and appraisal.

Following that visit the provider carried out improvements and we carried out this inspection to follow up on the actions taken by the provider to ensure people were safe.

We looked at the records and the documents relating to the recruitment, selection support, supervision and training of staff.

We found that improvements had been made and that the requirements of these essential standards were being met.

We spoke with seven patients who told us they were happy with the consultations they had with their GP. They said they had time to discuss their concerns during the consultation and that treatment, tests and test results were explained to them. They said they were able to get an appointment when they needed one. They described the service as accessible, comfortable and clean. They said that staff were respectful, helpful and polite. Some comments made about the service were:-

“It really works very well.”

“I get seen when I need it and the doctor listens to what I have to say.”

“It’s very, very good. “

“I am never rushed. I was in an appointment for half an hour today.”

“I am very happy with the service provided.”

“The receptionists are polite and friendly.”

We found that patients were respected and involved in the service provided to them.

There were practices in place to ensure patients experienced care and treatment that met their needs.

We found that the service had quality assurance systems to ensure patients were fully protected from risks to their health, welfare and safety.

We found improvements were needed to the systems in place to assess the suitability of staff for their role.

We also found that improvements were needed to how the provider demonstrated that all staff were appropriately supported in relation to their roles and responsibilities.