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Care Services

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Teeside Domiciliary Care Office, DBH Belasis Business Centre, Belasis Technology Park, Coxwold Way, Billingham.

Teeside Domiciliary Care Office in DBH Belasis Business Centre, Belasis Technology Park, Coxwold Way, Billingham is a Homecare agencies and Supported living specialising in the provision of services relating to dementia, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments and services for everyone. The last inspection date here was 16th November 2019

Teeside Domiciliary Care Office is managed by Community Integrated Care who are also responsible for 84 other locations

Contact Details:

    Address:
      Teeside Domiciliary Care Office
      Room 4001
      DBH Belasis Business Centre
      Belasis Technology Park
      Coxwold Way
      Billingham
      TS23 4EA
      United Kingdom
    Telephone:
      01642345654
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-11-16
    Last Published 2017-05-06

Local Authority:

    Stockton-on-Tees

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

30th March 2017 - During a routine inspection pdf icon

This inspection took place on 30 and 31 March 2017 and our inspection was announced. We told the registered provider two days before our visit that we would be inspecting, this was to ensure the manager would be available during our visit.

Teesside Domiciliary Care provides support to adults with learning disabilities both within supported living services and in domiciliary care settings. They provide personalised support packages tailored to meet the individual's needs. At the time of the inspection they were providing personal care for five people.

At the last inspection on 14 and 15 January 2016 we found improvements were required. We found that risk assessments were not always in place for people using the service and care workers. Identified risks were not always acted on. Each person had a person centred plan which showed how they wished to be supported but these would benefit by adding further detail. Although staff demonstrated an understanding of the Mental Capacity Act 2005 they had not received training. Food hygiene training was also needed.

We found the service in breach of regulation 12 (Safe care and treatment) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and made a recommendation regarding when required medicines. We rated the service as ‘Requires Improvement’ overall and two domains required improvement.

At this inspection we found that the team had worked collaboratively to ensure the previous breach of regulation was addressed and the recommendation was implemented.

The registered manager left in November 2016 and a new manager is currently applying to become registered. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Due to people’s communication needs we were unable to gain some of their views about the service and therefore we spoke with other people close to them.

People who lived at the service told us staff were caring and kind. Staff encouraged people to be involved with communal activities but respected their decision if they did not want to participate.

The service had detailed safeguarding and whistleblowing policies in place which provided information about how to recognise the signs of abuse, and how to respond to any concerns.

Individual risk assessments were in place to support people with promoting their independence and safety. In addition to individual risk assessments, the service also had a range of environmental risk assessments. People’s support plans were specific and centred around their individualised support needs. Support plans were up to date and were regularly evaluated .Staff knew people and were knowledgeable about people’s care and support needs.

The service had safe systems in place to ensure people were supported with managing their medicines appropriately. People were supported with promoting their health and nutrition.

Records within staff files demonstrated proper recruitment checks were being carried out. These checks include employment and reference checks, identity checks and a disclosure and barring service check (DBS). A DBS check is a report which details any offences which may prevent the person from working with vulnerable people. They help providers make safer recruitment decisions. Staff were supported with regular training opportunities that linked to the care and support needs of people living in the service.

Staff received mandatory training in a number of areas, including food hygiene. This assisted them to support people effectively, and were supported with regular supervisions and appraisals. People’s rights under the Mental Capacity Act 2005 were protected.

People were supported to carry out health and safety checks wit

14th January 2016 - During a routine inspection pdf icon

We carried out this inspection on 14 and 15 January 2016 and it was announced. The provider was given 48 hours’ notice because the location provided a domiciliary care services and we needed to be sure that the manager would be in.

The service had a registered manager who had been registered with the Care Quality Commission since November 2015. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The service also had a service leader who managed the day to day running of the service.

Teesside Domiciliary Care provides support to adults with learning disabilities both within supported living services and in domiciliary care settings. They provide personalised support packages tailored to meet the individual's needs 24 hours a day seven days a week. At the time of our inspection they were providing personal care for five people.

Due to people’s communication needs we were unable to gain some of their views about the service and therefore we spoke with family members or other person close to them.

Risk assessments were not always in place for people using the service and care workers. Identified risks were not always acted on.

There were systems and processes in place to protect people who used the service from the risk of harm. Staff were aware of different types of abuse, what constituted poor practice and action to take if abuse was suspected.

Staff were trained and competent to provide the support individuals required. Although staff demonstrated an understanding of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards, they had not received training in this area . Training was also needed in food hygiene. We found that safe recruitment and selection procedures were in place and appropriate checks had been undertaken before staff began work. This included obtaining references from previous employers to show staff employed were safe to work with vulnerable people. Staff had now started to receive regular supervision and appraisals, these had not taken place for the majority of 2015. The service leader was aware of this and had put a system in place.

We found that appropriate systems were in place for the management of most medicines. People were supported with their medicines by suitably trained and experienced staff. We have made a recommendation regarding when required medicines.

The service had a system in place to monitor accidents and incidents.

The service acted in accordance with legal requirements under the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. At the time of our inspection no one was subject to a Deprivation of Liberty Safeguards.

The registered provider carried out assessments to identify health and support needs of people. Each person had a person centred plan which showed how they wished to be supported. We found that these would benefit by adding further detail. People were supported to maintain good health and have access to healthcare professionals and services.

From discussions with a relative and documents we looked at, we saw people who used the service or their families were included in planning and agreeing to the care provided at the service. People had individual support plans, detailing the support they needed and how they wanted this to be provided. Staff reviewed plans at least monthly with input from the person who was supported.

Staff demonstrated they knew; the people they were supporting, the choices they had made about their support and how they wished to live their lives. All this information was documented in each individual care plan.

People were supported to access activities of their choice.

A complaints procedure was available and people we spoke w

 

 

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