We spoke with the parent of one patient who was undergoing treatment and they told us that they attended an initial consultation and then an assessment with the dentist. They told us that following the assessment they sat with the dentist and discussed the treatment. They felt the dentist gave them the knowledge to make their own decision around treatment and they were pleased. They explained that the treatment plan provided by the dentist was comprehensive and that they fully understood the treatment, cost and time it would take for completion. The parent also told us that it took a long time to get the stage where the brace would be fitted which was nearly 18 months.

We found the provider obtained people's consent appropriately and that care and treatment was planned and delivered effectively. We found that the provider co-operated with other service providers where required and completed suitable checks on new staff. We also found that the provider had a suitable complaints procedure in place.