Prior to our visit we reviewed all the information we had received from the provider. During the visit we spoke with one patient under 18 and asked them for their views. We also spoke with the receptionist, three dental nurses, a therapist, two dentists and the practice manager. We looked at some of the records held in the service.

We found patients gave consent to their care and treatment and received care and treatment that met their needs. The patient we spoke with confirmed they had understood their treatment options and had been involved in making decisions about these. A dentist told us the philosophy of the practice was, “How do you want me to treat you.”

We found the practice was kept clean and hygienic. The patient we spoke with told us, “It is very clean.” We found the staff team were supported through training and the provider assessed and monitored the quality of the service. The patient we spoke with told us, “I like coming here.” The practice manager told us one improvement made to the service as a result of a patient survey was to provide a wider range of magazines.