We spoke to three patients who received treatment on the day of our visit. All the patients we spoke to were very satisfied with the quality of care received. One patient said, "Fine, superb in terms of the standard of care". We found the staff very professional and helpful and this was confirmed when we spoke to patients.

The three patients commented on how friendly and caring the practice staff were. One patient said the practice staff are, "Always very approachable and friendly".

All three patients commented on the cleanliness of the practice. We found the practice very clean and tidy and free from clutter. One patient said the cleanliness is always very good and said it, "Always smells nice and clean". All three people we spoke with said they would recommend the practice to their family or friends.

We found that patients were given appropriate information and choices about their treatment options and the associated costs. The prevention of dental problems was always emphasised by the dentists and other staff. One patient commented that, "Prevention was always emphasised". All three patients commented how easy it was to make an appointment. They said they only had to wait a short while for an appointment even when they had problems.