We carried out an announced comprehensive inspection at The Barnabas Medical Centre 01 April 2019 as part of our inspection programme. This practice is rated as Good overall. (Previous inspection March 2015– Good)

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups apart from, Families, children and young people due to low uptake rates for immunisations.

We found that:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

The provider should:

• Continue efforts to increase childhood immunisations.
• Continue their efforts to increase the number of patients identified as carers

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Letter from the Chief Inspector of General Practice

We carried out a comprehensive inspection of The Barnabas Medical Centre on 21 January 2015. We rated the practice as ‘Good’ for the service being safe, effective, caring, responsive to people’s needs and well-led. We rated the practice as ‘Good’ for the care provided to older people and people with long term conditions and ‘Good’ for the care provided to, families, children and young people, working age people (including those recently retired and students), people living in vulnerable circumstances and people experiencing poor mental health (including people with dementia).

We gave the practice an overall rating of ‘Good’

Our key findings were as follows:

• The service was safe. We found infection control standards were followed, medicines were managed appropriately, safeguarding procedures were in place and there was sufficient staff to deliver safe services.
• Staff delivered effective care and treatment following professional guidelines.
• The practice worked with other health care professionals to manage patients with complex needs.
• Patients said they were treated with dignity and respect and they were satisfied with the overall service provided.
• Most patients were satisfied with access to the service and the appointment system. However, some patients fed back that the practice’s opening hours could be improved.
• The practice had governance arrangements in place and staff were aware of who to report to with any concerns.

However, there were also areas of practice where the provider needs to make improvements.

The provider should:

• Provide staff with access to and training in the use of an automated external defibrillator (used to attempt to restart a person’s heart in an emergency) in accordance with the Resuscitation Council (UK) recommendations for primary care.

• Ensure clinical staff complete basic life support training annually in accordance with the Resuscitation Council (UK) recommendations for primary care.

• Ensure staff complete fire safety training as part of their mandatory training requirements.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice